FAQ

Miscellaneous

1. How does this new programme affect existing members like myself?

  • You no longer require a membership card to earn points. You can now earn points by submitting receipts from approved retailers through the Frasers Rewards mobile app. Enjoy greater convenience and earn Frasers Points across all participating Frasers Centrepoint Malls. That's over 1,100 retailers, including supermarkets at your disposal.
  • You will receive rebates credited into your loyalty account as opposed to e-cash. The rebates will be loaded to a registered Frasers Rewards Gift Card and may be used at participating Frasers Centrepoint Gift Card retailers.

2. How do I update my personal particulars?

  • You can edit your particulars by updating your Profile page on the mobile app. Do remember to visit Customer Service to input your date of birth to enjoy double points during your birthday month.

3. How can I change my password?

  • You can change your password by accessing Change Password page from the main menu.

4. How can I reset my password?

  • You can select Forgot Password on the mobile app and follow through the steps to reset your Password.

5. How do I receive updates on the latest promotions and lucky draw campaigns?

  • Depending on the preferred options you have selected during registration, you can receive our promotional materials via the following channels:

    - Electronic Direct Mailers
    - SMS
    - In-app notifications
  • You may also update your preferences via the Profile page on the mobile app.
  • Please note that by unsubscribing from our promotional mailing list, you will still receive email and/or SMS alerts on your Frasers Points, rebates, lucky draw and redemptions.
  • Should you opt out from receiving member alerts in addition to promotional material, the onus is on you to track your Frasers Points and rebates through the mobile app. Frasers Centrepoint Malls will only contact you via mail should you win any of the lucky draws.

6. How do I replace my lost/stolen/damaged Frasers Rewards Gift Card?

  • Frasers Rewards Gift Card can only be replaced if it is registered to your Frasers Rewards account. This protects your rebates as it allows you to suspend your gift card in the event of theft or loss. It also allows your rebates to be automatically credited to your gift card removing the need to queue at Customer Service.
  • To replace your gift card, visit the Customer Service Counter of any participating Frasers Centrepoint Malls in person with your NRIC/FIN. Based on the records of your registered gift card, a new gift card will be issued and all balance Frasers Points and rebates will be transferred to the new card.
  • Any rebates deemed to have been misused due to the theft or loss of the members’ Frasers Rewards Gift Card will not be recovered by Frasers Centrepoint Malls Property Management Service Pte Ltd. Refer to the terms and conditions listed here.
  • The registered Frasers Rewards Gift Card may be replaced subject to payment of a fee of SGD10 for each replacement.

7. How can I terminate my Frasers Rewards membership?

  • You can approach the Customer Service Counter of any participating Frasers Centrepoint Malls to terminate your Frasers Rewards membership or by writing in to us at FRHelp@fraserscentrepoint.com.
  • All Frasers Points, rebates and the associated benefits will be forfeited upon termination of membership and cannot be transferred to another account.

8. What should I do if I have more queries?

  • Drop us an email at FRHelp@fraserscentrepoint.com or approach the Customer Service Counter of any participating Frasers Centrepoint Malls for assistance.
reward
Frasers Rewards is a point-based loyalty programme accepted at 12 Frasers Centrepoint Malls islandwide.
Please enter your registered NRIC/FIN number and password reset instructions will be sent to you.

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